Pearl Knoll

HR and people operations

People processes your team can actually follow.

As a company grows, hiring, onboarding and reviews start to depend on who remembers what. We help B2B teams write down how people work here, set up the tools behind it and hand it over to the people who run it.

Talk to us about your team

A first-week onboarding checklist

  • Contract and paperwork signed
  • Laptop and accounts ready on day one
  • First-week plan shared with the new starter
  • A buddy outside their own team
  • 30-day check-in booked with their manager

Illustrative example of the kind of checklist we write with you.

Where we help

Focused projects on the processes that shape how people join, grow and work together.

Hiring process

Job briefs, interview stages and scorecards, so every candidate is assessed against the same criteria.

Onboarding

A plan for the first weeks, with clear owners, so new starters are productive sooner and ask fewer of the same questions.

Policies and handbook

Plain-language policies on leave, expenses, remote work and conduct, gathered in one place people can find.

Performance and feedback

A review rhythm, templates and manager guidance that keep conversations regular and fair.

HR systems and records

Choose or tidy up the HR tool, decide what is recorded where, and set who can see what.

Roles and levels

Describe roles and what moving up looks like, so expectations are written down rather than assumed.

How an engagement works

Each step ends with something your managers can read and use.

  1. Listen

    Conversations with leaders, managers and a sample of staff, plus a review of the documents you already have.

  2. Draft

    Processes, templates and policies written in plain language and tested with the managers who will use them.

  3. Set up

    Configure your HR tool and shared folders to match, and train the people who run each process.

  4. Hand over

    A short guide to keeping everything current, and a review date to check what needs adjusting.

We work on process and practice. Employment-law questions belong with your legal adviser, and we are happy to work alongside them.

Where do people processes feel improvised?

Tell us how big your team is, how you hire and onboard today, and which part causes the most questions. We will reply with how we would approach it.

hello@pearlknoll.com